The Sharjah Electricity and Water Authority, SEWA, and Mashreq Bank have discussed the development of electronic payment systems and the possibility of intensifying smart solutions in customer service centres across the emirate.

This came at a meeting Dr. Rashid Al Leem, Chairman of the Sharjah Electricity and Water Authority, SEWA, had with a delegation from Mashreq Bank, headed by Ahmed Abdelaal, Head of the Corporate and Investment Banking Group at Mashreq Bank. They reviewed various means to provide innovative solutions aimed at enhancing SEWA’s vision and strategy and providing best services.

During the meeting, Al Leem stated that the authority is keen to meet the needs of its customers by conducting satisfaction surveys. He underlined SEWA’s efforts and initiatives to transform all the services it offers into smart ones.

"Achieving the highest and best international quality standards, the authority is constantly keen to meet the needs and requirements of its customers," he added.

The new e-services offer the facility to complete transactions anywhere and anytime and to take advantage of other features to complete transactions in the fastest, most convenient and safe way.

Reviewing current projects and future plans, the two sides further discussed ways of strengthening cooperation with regards to infrastructure projects, service development, adopting best initiatives, and providing smart solutions.

Abdelaal expressed his keenness to cooperate with the authority in its future projects and provide them with the best services and smart solutions to meet their requirements during the coming period.