All e-commerce businesses need reliable shipping services to ensure their products’ smooth and efficient delivery.

With a dependable shipping service provider, online retail businesses can meet customer expectations and maintain high levels of customer satisfaction.

When you own an online store, working with a trusted e-commerce shipping service provider that provides timely and reliable solutions can also help you build trust and confidence in your brand. And this can encourage repeat purchases and positive word-of-mouth recommendations.

Additionally, with an established shipping system, you can expand your customer base since you can offer your products to more domestic and international locations. Lastly, a reliable shipping service can help your business minimise shipping errors, such as lost or damaged packages, which lead to costly returns and customer dissatisfaction.

With these in mind, you need a shipping partner to work with to fuel your e-commerce business’s success and growth.

Finding a Trusted Shipping Partner Made Easy

If you’re searching for a dependable shipping partner, you need to consider an efficient logistics and shipping company with a great track record.

NAQEL Express, a reputable logistics and shipping company in the Middle East, stands out for its state-of-the-art and reliable shipping solutions tailored to the e-commerce industry.

With a strong commitment to excellence and customer satisfaction, NAQEL Express has established itself as a reliable choice for businesses that need efficient and dependable e-commerce shipping services.

Unparalleled Expertise and Global Reach

NAQEL Express has garnered a strong industry reputation due to its extensive expertise in logistics and supply chain management.

The company operates in 16 countries throughout the Middle East, including the United Arab Emirates, Saudi Arabia, Bahrain, Oman, and Kuwait, giving them a strong international presence.

NAQEL Express also caters to global shipping needs since they offer their services to over 220 destinations worldwide.

Efficient E-Commerce Shipping Solutions

NAQEL Express understands the challenges e-commerce businesses face in today's fast-paced market.

The company offers a wide range of e-commerce shipping solutions tailored to meet the specific needs of online retailers.

Their e-commerce services include:

Domestic delivery services

This service is available in the KSA and UAE and includes the following:

• Pick-up and delivery within the country
• Home delivery services
• Easy tracking via NAQEL Express’ website and app and updates through SMS and WhatsApp
• Payment upon delivery and cashless options
• Delivery within one to three days

Cross-border delivery services

This solution covers full and final mile and customs clearance.

Destination countries covered by these services include the KSA, UAE, Bahrain, Jordan, Lebanon and Egypt.

These services are offered to businesses in the USA, U.K, Europe, China, Hong Kong, Turkey, Levant and other GCC countries.

The features include:

• Customs clearance
• Home delivery services
• Easy tracking via NAQEL Express’ website and app and updates through SMS and WhatsApp
• Payment upon delivery and cashless options
• Delivery within three to seven days.

E-fulfilment services

This solution includes the following features:

• Inbound services
• Order management
• Inventory control
• Tracking
• Bonded and re-export zone services

NAQEL Express uses its extensive network to provide seamless and time-sensitive shipping solutions to ensure you meet the demands of your customers.

With these services, you can be sure your products are swiftly and securely delivered to your customers' doorsteps.

Advanced Tracking and Visibility

NAQEL Express offers end-to-end visibility and tracking capabilities for all e-commerce shipments With the company's advanced and easy-to-use tracking system, you and your customers can track the shipment in real-time, giving everyone transparency and peace of mind.

From the moment a package is collected to its final delivery, you can track it through their app or website. This level of transparency lets you provide your customers with accurate delivery estimates, thereby enhancing their overall shopping experience.

NAQEL Express also keeps all customers informed through timely updates and notifications via SMS and WhatsApp.

Customs Clearance Expertise

Navigating the complexities of customs clearance can be daunting and time-consuming. NAQEL Express streamlines this process by offering comprehensive customs clearance solutions.

As a leading shipping and logistics company, NAQEL Express has a team of experienced customs experts handling all necessary documentation and procedures efficiently. As a result, you save valuable time and resources.

Moreover, the company maintains strong relationships with customs authorities in different countries, enabling them to expedite the clearance process and minimise delays. By partnering with NAQEL Express, you can focus on growing your customer base while leaving the intricate customs processes in capable hands.

Superior Customer Service

At the heart of NAQEL Express' operations is a commitment to deliver extraordinary customer service. The company has a dedicated customer support team available round the clock to promptly address any inquiries or concerns. Whether you need help tracking a shipment, have questions about customs clearance or need general information, you will receive personalised and efficient support.

Redefining E-commerce Shipping

With its innovative, industry-leading e-commerce shipping solutions, NAQEL Express is reshaping the way online businesses navigate the digital marketplace.

NAQEL Express empowers e-commerce businesses to streamline their operations and delight their customers with fast, secure, and reliable shipping services through their cutting-edge technology, global reach, and customer-centric approach.

About NAQEL Express

NAQEL Express, founded in 2005, began as a joint venture between Saudi Post and Hala Express. Their e-commerce and courier express facilities are located in Dubai, UAE.