As part of its ongoing commitment to enhance the expertise and knowledge of its staff, Sharjah Islamic Bank (SIB) recently held an intensive awareness workshop for its employees focused on customer rights and consumer protection regulations.

This workshop, organized by Retail Support and Control Unit of the SIB’s Retail Banking Group, aimed to provide participants with deep insights into strengthening operational controls and safeguarding consumer interests, reflecting the SIB’s continuous commitment to excellence in operational services within the Retail Banking Group.

Developing the Financial Environment and Improving Service Quality

This initiative is part of the SIB’s efforts to equip its leadership teams in the Retail Banking Group with essential skills and knowledge for the financial environment, helping to foster customer trust and deliver an exceptional customer experience. It also aims to enhance transparency, improve service quality, and ensure effective support and assistance, recognizing employees as the vital link between the Sharjah Islamic Bank and the individuals who benefit from its services.

Enhancing Legal Awareness of Customer Rights
The workshop focused primarily on familiarizing participants with laws and regulations protecting customer rights, including their right to accurate information about financial services and banking terms and conditions. It also guided employees on addressing any challenges that may impede smooth, prompt, and secure service delivery, ensuring optimal response to customer needs.